Booking Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings are accepted **

How to Book / Quotes and Reservations

Bookings can be made over the internet at http://www.southpacificresort.com.au or by calling Reservations on (07) 5473-1200 if calling from within Australia or + 61 7 5473-1200 if calling from overseas.
Reservations are subject to availability and actual pricing at the time of booking.
Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.

Deposit

A non-refundable deposit of $200 per room or the total booking value (whichever is the lower) must be received immediately by credit card to confirm the booking. Payment of this deposit will indicate acceptance of these booking conditions.
South Pacific Resort bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of South Pacific Resort.
A 2% credit card surcharge will apply to all credit card transactions.

Final Payment

Full payment must be received at least 14 days prior to check-in.
For bookings made inside 14 days prior to check-in, full payment is required at time of booking via credit card.
Prices listed include GST. If deposit or final payment is not received by the due date, We reserve the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
A 2% credit card surcharge will apply to all credit card transactions.

Payment Options

Standard Payments accepted include credit cards (Visa, Mastercard AUD personal or bank cheques / drafts and telegraphic transfer (allow 7 days transaction time)
A 2% credit card surcharge will apply to all credit card transactions.
Cheques should be posted to: South Pacific Resort, Attention: Accounts, P.O. Box 2033, Noosa QLD 4566.

Cancellation terms and charges

Up to 14 days prior to arrival, loss of $200 deposit paid per room.
Between 14 days and 48 hours prior to day of arrival check-in time, 50% of total booking value.
Within 48 hours of standard check in time, cancellations are subject to a 100% cancellation fee.
No shows and cancellations after check in - will be subject to a 100% cancellation fee, however if after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any, is at the discretion of the property management.
Refunds can only be processed back to the credit card that was used to pay for the booking. All other refunds will be paid via cheque or direct deposit only.
Refund processing may take up to ten (10) business days.

Amendments terms and charges

All amendments to dates and room types are subject to availability at the time.

Rates and Charges

Rates quoted on this website are in the local currency and are subject to change at anytime. Rates are inclusive of GST where applicable. South Pacific Resort does not include transport from your home port to holiday destination and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated.
Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.
Minimum length of stay restrictions may apply to certain rates during special event periods
The price of your holiday cannot be guaranteed until full payment is received.
All prices and other payments and conditions should be confirmed at the time of booking.

Apartment Servicing

Apartments are serviced on the 8th day of stay.
Bookings of 8 or More nights are entitles to a mid-stay clean.
Services can be arranged for a small fee at the guest's request by contacting reception.

Check-in and Check-out

Standard check-in is 2pm and standard check-out is 10am. These times may vary, please ask your consultant or check the website.
For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.

Security Deposits and Photo I.D. required on check-in

An acceptable form of photographic identification will need to be produced at the resort prior to check-in.
A credit card authorisation (pre-auth) or imprint will be required at time of check in and may be used to cover incidental items such as (but not limited to): Telephone charges, any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning. We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated.
Where a credit card is not available a minimum $100.00 cash deposit will be required.

Room Allocation

In the unlikely event of a situation whereby South Pacific Resort cannot provide accommodation as previously confirmed, for whatever reason, will undertake to relocate clients into an alternative resort of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded to the client.
The alternatives offered are at South Pacific Resort's discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the South Pacific Resort's recommended property and their own choice of property.

Kids Club

Age restrictions apply. Fee available on application. Only available to children checked into a resort where the Kids Club is located. If a child requires one on one care the service can provide this, however adequate notice (at least 48 hours) is required by the service and an extra fee may be involved.
The Resort reserves the right at any time to refuse service if adequate care cannot be provided. Operating hours may vary in non-peak seasons. A minimum of four children are required to operate the Kids Club. This service has the right to cancel the service if minimum numbers are not reached.

Children's Prices

In most cases, children's prices for accommodation featured in the brochure or website refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required.
Prices for any other combination of children and adults should be obtained from your consultant.

Accommodation

Whilst care is taken to ensure that the description of facilities and services of the South Pacific Resort is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest, it is advisable that the guest checks this with their travel consultant at time of booking. South Pacific Resort cannot be held liable for omissions or errors, whether temporary or permanent.
Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities, including Tourism Queensland.

Travel Insurance

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included in Price of Holiday

Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
Meals and transport are not included in the rates. Please visit the website or contact the South Pacific Resort for more information.

Booking Arrangements

The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation

Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.

Unaccompanied minors

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Responsibility

South Pacific Resort can sometimes include third party products in special packages. As an agent on behalf of this product or service the South Pacific Resort shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
South Pacific Resort both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by The South Pacific Resort, you agree that:
South Pacific Resort shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. South Pacific Resort will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information displayed on this website is correct. Information and rates and South Pacific Resort websites are subject to change without notice.
South Pacific Resort only accepts instructions on the above terms.